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| Testimonials |
Joeva values feedback from our customers. It tells us if our site is easy to navigate, if our prices are fair and most importantly, if our customer service is excellent. While we can't please everyone, we certainly try as you can see by our customer comments below. 99% of our customers are satisfied customers and to date we have a return rate of 0%. That's right, no returns, not even one request. We are very proud of this achievement.
From coast to coast, our customers speak: |
Kathy H., Bethlehem, PA I got my order today and I love everything! Thanks. |
Helen S., Hawthorne, NJ Dear Joeva: I received my order for the hummingbird suncatcher and the moon picture frame. They are both beautiful and such good quality. I will treasure them always. I am looking forward to ordering more on your site for the holidays. You certainly have a wonderful array of gifts to choose from. |
Jane W. , Irvine, CA Our order came today and everything is really nice. We like the products very much. |
Charleen W., Clifton, NJ I just love the lady bug oil burner. I love lady bugs. Email me any time you add new products, etc. I will put your website in my favorites. Joeva has excellent quality products. Was very pleased with my purchases. They aim to please. |
Glenda E., Norfolk VA Overall Rating: Excellent, Price Rating: Excellent, Shipping Options Rating: Excellent, Delivery Rating: Excellent, Ease Of Purchase Rating: Excellent, Customer Service Rating: Excellent |
Rob R., Millbrae CA Overall Rating: Excellent, Price Rating: Excellent, Shipping Options Rating: Excellent, Delivery Rating: Excellent, Ease Of Purchase Rating: Excellent, Customer Service Rating: Excellent |
Doug B. Claremont, NH Thanks so much, I have just placed my order and can't wait for it to get here. Thanks again |
Audrey M. Hilo, Hawaii Thank you for your quick reply. I was interested in ordering the 60-count Hana-no-Hana stick incense, item no. N1502. It's very hard to find here. Thank you |
Nathan S., Seattle WA Thank you for letting me know the situation with the Aloeswood incense. I would be happy to purchase your last box. |
Nancy W., Huntington Beach CA It is very kind of you to do so. I would very much like to see the available incense boxes as I have been searching for them in stores, to no success. After all, I do need a box for all the incense I just bought! So, once again, thank you for this special offer. It is greatly appreciated. Best Regards |
| Jennifer C., Ivanhoe, IL Thank you for advising me of the product change. I appreciate your honoring the price of the "old" items ordered, and YES, please fill my order with the newer product line available. I look forward to receiving the incense! |
| Karen F., Spotsylvania VA Hi again Joe! Sorry it's taken me so long to get back to you. Thanks so much for getting back to me so quickly and I will definitely be back; I'm impressed by your great customer service. Thanks again and sorry about the delay |
| Becky H., Hudson WI The customer service was excellent, and the merchandise was beautiful. I would definitely buy from Joeva again." |
John F., Morristown, NJ Joevas price on these items (Fly-Thru birds) is less than any other vendor I found on the web. Joeva responded immediately and politely to my phone inquiry on which items were actually in stock for immediate shipment. Joeva is located very near me, but does not have a store front, so I could not pick up the items. Delivery was complete and prompt, and soon enough to meet my urgent needs. Joeva then emailed (personally, not an automatic message) to assure that I was satisfied with my order. I will buy again from Joeva. |
Barbra G., San Clemente, CA
Thank you very much for your e-mail. I had been looking all over for incense such as yours as I was given a burner and some incense as a gift and had used all the incense. I received my incense order in the mail yesterday and am already enjoying it. I will be sure to purchase my incense from your site in the future. Thank you again, |
| Our Yahoo Merchant Reviews: |
To date, we are rated 4 1/2 Stars on Yahoo Shopping. We have only had one bad review which was from a customer who did not follow proper procedure, was advised in a timely fashion but still proceeded to make false statements to Yahoo. The customer completed this review as a post transaction review but had not received her order. Again she made false statements and indicated it was a post transaction when it was a pre transaction review. If you remove this review, we would have a 5 Star Rating. Yahoo prevents merchants from responding to false reviews and offers no recourse for merchants. That is why we are reviewing our relationship with Yahoo at the present time. We believe in fairness for all, consumers and merchants but Yahoo does not have that same approach. Many of our customers do not send in reviews because they feel their privacy would be compromised or they don't have the time to complete the survey. If all our customers took the time to complete the survey, our rating would be much higher. |
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