Our Collections |
|
| Our Shipping Policy |
All in stock items are shipped within 1 to 2 weeks depending on order volume. Items not in stock will be shipped within 2 to 3 weeks. Shipping Rates
Within the Continental US Hawaii Alaska Canada Orders from Canada do not qualify for free freight offers.
Special Shipping Terms |
For a limited time, FREE SHIPPING is available on orders over $85.00 from within the continental US. On orders from Alaska and Hawaii, the minimum to receive FREE SHIPPING is $120.00. This offer is available until midnight May 31, 2008. |
| Partial Shipments |
| If you have ordered several items and one is out of stock, we will hold the order until it can be shipped complete. You will have the option of canceling the out of stock item or waiting for it to come in. If you want a partial shipment of your order, you will be charged shipping. For orders that qualify for free freight, the order must be shipped complete. If you want the in stock items shipped and the out of stock items shipped when they are in stock, you will incur the normal shipping cost on the initial shipment. |
| Express Shipping |
| We have decided not to offer UPS Next Day or Second Day Shipping since the cost to you the consumer is so great it would not be beneficial. All our orders are shipped USPS Priority Mail. The delivery time for these packages averages 2 to 3 days within the continental US. If you have a special need, please call us. All in stock items are shipped within 1 to 2 weeks depending on order volume. Items not in stock will be shipped within 2 to 3 weeks. |
Special Requests |
| If you have a special need, delivery by a certain date or requesting an item we do not carry, please email us directly at orders@joeva.com. If you do not advise us of any special needs, we can not help you. Please let us know if you have any certain needs. An example would be delivery by a certain date due to a special occasion. |
| Order Status |
| You can check the status of your order by sending an email to orders@joeva.com. Once your order is shipped, you will receive an email with all the shipping information so you can track your package. |
| Out of Stock or Back Ordered Items |
| If an item is out of stock and on backorder, we will notify you via email when we expect deliver of that item within 5 business days. You can cancel your order within 3 business of receipt of this email. If the item is not due in for 30 days, you will have the option to cancel your order or wait for the item. Any items that would have to go on backorder for more than 60 days, you will again have the option to cancel your order or wait for the item. |
Our Specials |
Customer Service
|
 |
Our Partners |
 |
