At Joeva, we strive to achieve the highest level of customer satisfaction. As everyone knows, sometimes you just can't please everybody. We have created a return policy that is fair and balanced.
Our 15 Day Satisfaction Guarantee:
We offer a 15 calendar day satisfaction money back guarantee for all our products. If you decide that you do not want the items ordered for any reason, you may return it to our facility with a proper authorization number. There is a 15% restocking fee which will be deducted from your refund. You must return the item in its original packaging and in resalable condition and pay all return shipping costs. The package must be properly insured against damage. Any damaged returns without the proper insurance will not receive credit. Shipping Charges are not refundable. Please contact us at joeva@joeva.com to acquire a Return Authorization Number (RA) and return address.
Our 30 Day Guarantee Against Defects:
All our products are guaranteed against defects for 30 calendar days. If you receive a product that is defective, email us immediately at joeva@joeva.com and we will issue a Return Authorization Number so you can return the item. If a Call Tag can be issued, we will email you the information. If a call tag can not be issued, please follow these instructions. The package must be properly insured against damage. Any damaged returns without the proper insurance will not receive credit. Once the item is received, it will be inspected and if defective, a new item will be sent out immediately. A credit for the shipping costs you incurred will be sent to you along with the new item. We only reimburse costs for UPS Ground, FedEx Ground or USPS 1st Class Mail. If you ship the package by any other method, we will not be responsible for the additional costs and will not reimburse the difference. If the item is no longer available, you will have the option of receiving a full credit or choosing a different item of the same value. If you choose an item of higher value, you will be responsible for the difference in item cost, additional taxes and shipping.
Additional Terms of 15 and 30 Day Guarantees:
If the item was abused, no exchange or credit will be issued and you will be responsible for the shipping costs to send the item back to you. If you fail to make arrangements to have the item returned to you after 30 calendar days from receipt of the determination, the item will be discarded and no credit issued. An email notice will be sent to you upon the determination of the status of the return.
Any item returned in damaged packaging will not receive credit. A claim will be filed with the shipping company. You must insure the package for the full value. If you fail to insure the package, you will be responsible and no credit will be issued.
We only accept returns with a valid Return Authorization Number (RA) on the package. Any unauthorized returns will be refused. All RA #'s issued expire after 15 calendar days and will not be accepted after the 15 calendar days. |
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